Order Protection FAQ

Frequently Asked Questions about Order Protection

What does Order Protection Policy cover?

Our order protection policy covers you for nearly every cause of loss that can occur to your oysters during or shortly after delivery. The protection covers losses from Delays, Damage, Missing Items, Wrong Items, Theft, and Lost packages.

How soon will I be reimbursed after my claim is filed?

It depends on the claim! Each claim is carefully investigated, with some requiring a little more time than others. Some claims can be processed in as little as a few minutes, while others can take a few days.

How many days do I have to file a claim for my order?

It depends on the claim type.

Delays: 7 days from the delivery date
Lost: 7 days from the expected delivery date.
Wrong/Missing Items: 7 days from the delivery date
Damage: 3 days from the delivery date
Theft: 3 days from the delivery date.

File a Claim Here

I just noticed my order is delayed. Should I file a claim now?

Not yet. An order is considered delayed if it arrives one day later than the expected delivery date. However, your order must also have arrived damaged due to the delay in order to receive reimbursement. Depending on the outside temperature, your order can still arrive perfectly fine, even if it is a day late.

What is the maximum coverage per order that I am protected for?

You're covered for order values up to $2,000.

I already filed a dispute with my credit card company; will I still be reimbursed from your policy?

No. Once you have filed a chargeback against an order, it is no longer eligible for claim under our policy.

Where can I see your full policy information?

View the full policy here.

How can I start my claim process?

You can file your claim here.