Help & FAQs

We are an oyster company that produces fresh oysters throughout the year. We ask you for a delivery date when placing your order so we can get you your oysters to you for your event or occasion.

Please note that our product is fresh and under proper temperature control our product remains fresh for the day of your event.

Shipping Ground - Give your self at least 1 buffer day. For example: Your event is on a Friday - choose Wednesday as a delivery date. In the instance there is a ground issue you have a buffer day for you delivery on Thursday.

If you would like to speak to someone please call us at (804) 418-2069. Please note that we are on the water 5 days a week grading and harvesting oysters. We will do our best to immediately return your call once we are availabe.

Please understand that we are harvesting your product on the day your order needs to be shipped.

If you need to change your delivery date please contact us as soon as possible at support@3handsoystercompany.com.

If we have not shipped your order you can cancel the order. If you need to cancel you order prior to ship date please email support@3handsoystercompany.com

We currently ship only to the United States.

Once your oysters are packaged and shipped you will immediately receive a tracking number. You can track you order at anytime by visiting our tracking page.

Once your oysters are packaged and shipped you will immediately receive a tracking number.

Once your oysters are packaged and shipped you will immediately receive a tracking number.

Once your oysters are packaged and shipped you will immediately receive a tracking number.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).