Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Frequently Asked Questions about Order Protection

What does Order Protection Policy cover?

Our order protection policy covers you for nearly every cause of loss that can occur to your oysters during or shortly after delivery. The protection covers losses from Delays, Damage, Missing Items, Wrong Items, Theft, and Lost packages.

How soon will I be reimbursed after my claim is filed?

It depends on the claim! Each claim is carefully investigated, with some requiring a little more time than others. Some claims can be processed in as little as a few minutes, while others can take a few days.

How many days do I have to file a claim for my order?

It depends on the claim type.

Delays: 7 days from the delivery date
Lost: 7 days from the expected delivery date.
Wrong/Missing Items: 7 days from the delivery date
Damage: 3 days from the delivery date
Theft: 3 days from the delivery date.

File a Claim Here

I just noticed my order is delayed. Should I file a claim now?

Not yet. An order is considered delayed if it arrives one day later than the expected delivery date. However, your order must also have arrived damaged due to the delay in order to receive reimbursement. Depending on the outside temperature, your order can still arrive perfectly fine, even if it is a day late.

What is the maximum coverage per order that I am protected for?

You're covered for order values up to $2,000.

I already filed a dispute with my credit card company; will I still be reimbursed from your policy?

No. Once you have filed a chargeback against an order, it is no longer eligible for claim under our policy.

Where can I see your full policy information?

View the full policy here.

How can I start my claim process?

You can file your claim here.